Last Updated: October 2, 2025
At OPULENTIA , we strive to ensure your complete satisfaction with every purchase. Please review our refund policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.
1. Eligibility for Refunds & Returns
Unopened & Unused Products: To be eligible for a refund or exchange, items must be returned in their original, unopened packaging with all seals intact.
Damaged or Defective Items: If you receive a damaged, defective, or incorrect product, please contact us within *24 Hours* of delivery with proof (photos/videos) for a replacement or refund.
-Final Sale Items: Discounted, clearance, or promotional items may be marked as **final sale** and are not eligible for returns or refunds unless defective.
2. Timeframe for Returns
You must initiate a return request within 30 Days of receiving your order. Returns received after this period will not be accepted.
3. Return Process
1. Contact Us: Email info@opulentiashop.com with your order number, reason for return, and proof of issue (if applicable).
2. Approval & Instructions: Once approved, we will provide a return authorization and shipping instructions.
3. Ship Back: Send the item(s) to the provided return address using a trackable shipping method. Return shipping costs may be your responsibility unless the return is due to our error.
4. Refund Processing
- Upon receipt and inspection of the returned item(s), we will process your refund within 1 Business day
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Store Credit Option: If preferred, we may offer store credit instead of a monetary refund.
5. Non-Refundable Situations
We cannot accept returns or issue refunds for:
- Products that have been opened, used, or tampered with.
- Items damaged due to misuse or improper storage.
- Perishable or personalized/custom-made products.
- Return requests made outside the specified timeframe.
6. Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order. Exchanges are subject to product availability.
7. Shipping Costs
- Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), return shipping costs are the customer’s responsibility.
- Refund of Original Shipping Fees: These are non-refundable unless the return is a result of our mistake.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Email: info@opulentiashop.com
Hours: 24 Hours
Phone: 914-361-5436
Hours: M-F 9am to 5pm
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*This refund policy is subject to change without prior notice. Please review it periodically for updates.*
By purchasing from OPULENTIA , you agree to comply with this refund policy.
